@article {2222, title = {The Influence of Organizational Culture and Group Climate on Innovation Readiness at Hasanuddin University Hospital}, journal = {Pharmacognosy Journal}, volume = {16}, year = {2024}, month = {February 2024}, pages = {150-155}, type = {Research Article}, chapter = {150}, abstract = {

Innovation is considered a competitive mechanism for organizational performance and success, and is considered an important instrument for adapting to the ever-changing business environment. This research aims to analyze the influence of Organizational Culture and Group Climate on Innovation Readiness at Hasanuddin University Hospital. The type of research carried out was quantitative research using an observational study with a cross sectional study design. The sample in this study was employees at the hospital, totaling 123 respondents. The research results show that there is a direct influence of organizational culture on innovation readiness, there is a direct influence of group climate on innovation readiness. It is recommended that hospital management be open to new ideas and encourage their employees to be more open and accept input from other employees. This will greatly encourage the emergence of innovation, improve the climate in positive work teams, such as participative, open and safe, will motivate employees to show Innovative and improving behavior creates or adopts new ideas, products, services, programs, technologies, policies, structures or new administrative systems.

}, keywords = {Group Climate, Hospital, Innovation Readiness, Organizational Culture}, doi = {10.5530/pj.2024.16.21}, author = {Michele Wijaya Oei and Syahrir A. Pasinringi and Andi Indahwaty Sidin and Noer Bahry Noor and Fridawaty Rivai and Healty} } @article {2055, title = {The Effect of Service Quality and Patient Satisfaction Toward Patient Loyalty in Special Regional Hospitals of South Sulawesi}, journal = {Pharmacognosy Journal}, volume = {15}, year = {2023}, month = {June 2023}, pages = {443-449}, type = {Research Article}, chapter = {443}, abstract = {

The improvement and guarantee of hospital Service Quality in Indonesia should always be in the best interest of any hospital as regulated in Article 40 of Hospital Law No. 44 of 2009. Adequate Service Quality in a hospital would result in emotional bonds and positive experiences felt by patients and family, eventually strengthening loyalty in the long run. Thus, Service Quality is a critical aspect and indicator to achieve patient satisfaction hence behavioral intention to build loyalty towards the hospital and future visits. The aim of this study is to identify the effect of Service Quality and patient satisfaction in relation to patient loyalty in Special Regional Hospitals of South Sulawesi. This is a quantitative study with a crosssectional model. The sample in this study were all patients who had been registered in the database, namely patients who had visited the outpatient service at Dadi Special Regional Hospital (RSKD), Siti Fatimah Regional Special Hospital for Mother and Child (RSKDIA), and Pertiwi Special Regional Hospital for Mother and Child (RSKDIA) in 2017-2019 with a total sample of 269 from the outpatient care, respectively. The inclusion criteria in this study are as follows: (1) Patients from the outpatient care. (2) Patients who had received hospital services twice. (3) Not suffering from any mental illness and sensory disturbances. (4) Patients who are willing to be respondents and consented to fill out research questionnaires. (5) The patient is conscious and is able to communicate. The results that were obtained show that Service Quality holds a significant effect on patient satisfaction. Service Quality has no significant effect on patient loyalty, while patient satisfaction has a significant effect on patient loyalty. The output of this study should be taken into consideration for hospitals to commit to improving the Service Quality in order to achieve patient satisfaction. Increased patient satisfaction in turn will develop loyalty, thereby accommodating the implementation of the hospital strategy and achieving hospital goals.

}, keywords = {Patient Loyalty, Patient Satisfaction, Regional Special Hospital., Service Quality}, doi = {10.5530/pj.2023.15.99}, author = {Rara Armita Arman and Syahrir A Pasinringi and Fridawaty Rivai and Andi Indahwaty Sidin and Irwandy and Lalu Muhammad Saleh and Anwar Mallongi} } @article {2051, title = {Evaluation of Electronic Medical Record System in Outpatient Dr. Wahidin Sudirohusodo Makassar Central General Hospital in 2022}, journal = {Pharmacognosy Journal}, volume = {15}, year = {2023}, month = {June 2023}, pages = {423-427}, type = {Research Article}, chapter = {423}, abstract = {

The Electronic Medical Record System in Indonesia is currently a concern of the government of the Republic of Indonesia by requiring every health facility including hospitals in Indonesia to implement an Electronic Medical Record System. To find out that this system is beneficial for health services in hospitals, an evaluation is needed. This study aims to evaluate the Electronic Medical Record System that has been running in the Outpatient of Dr. Wahidin Sudirohusodo Makassar Central General Hospital from a user perspective using the Human Organization Fit Model. The type of research used is quantitative using an analytical observational design with a cross sectional study approach. The sample in this study were users of electronic medical records in the Outpatient Department of Dr. Wahidin Sudirohusodo Makassar Central General Hospital, totaling 174 respondents. Hypothesis testing in this study using path analysis. The results of this study indicate that technology has a direct and significant effect on humans (\<0,001) \<0,05. Technology has a direct and significant effect on the organization (\<0,001) \<0,05. Humans have a direct and significant effect on the organization (\<0,001) \<0,05. Human has a direct and significant effect on benefits (\<0,001) \<0,05. Organization has a direct and significant effect on benefits (\<0,001) \<0,05. Technology has an indirect effect on benefits through people (ρ Value 0,007 \< 0,05, path coefficient = 0,179). Technology has no indirect effect on benefits through organizations (ρ Value 0,051 \> 0,05). This means that humans as intermediaries from technology to benefits have a significant effect while organizations as intermediaries from technology to benefits have an insignificant effect.

}, keywords = {Electronic Medical Record System, Hot-Fit, Outpatient., System Evaluation}, doi = {10.5530/pj.2023.15.95}, author = {Asriani Usman and Irwandy and Noer Bahry Noor and Alimin Maidin and Fridawaty Rivai and Indrabayu and Anwar Mallongi} } @article {2001, title = {The Influence of Job Satisfaction and Organizational Commitment on Nurse Performance with Work Motivation as a Mediating Factor at I Lagaligo East Luwu Hospital In 2022}, journal = {Pharmacognosy Journal}, volume = {15}, year = {2023}, month = {April 2023}, pages = {319-324}, type = {Original Article }, chapter = {319}, abstract = {

Nursing performance is an important thing that needs to be studied in order to maintain and improve the quality of hospital services. There are many factors that affect nurse performance. This study aims to analyze the effect of job satisfaction and organizational commitment on the performance of nurses with work motivation as a mediating factor at I Lagaligo East Luwu Hospital. The type of research conducted is quantitative research using an analytic observational study with a cross sectional study design. The sampling technique is proportional random sampling with the number of samples in this study being 130 nurses. Testing the hypothesis in this study using path analysis. The results showed that job satisfaction has a positive and significant effect on work motivation (β= 0,264; T statistic= 2,433). Organizational commitment has a positive and significant effect on work motivation (β= 0,347; T statistic= 3,742). Work motivation has a positive and significant effect on performance (β= 0,160; T statistic= 2,533). Job satisfaction has a positive and significant effect on performance (β = 0,179; T statistic= 2,510). Organizational commitment has a positive and significant effect on performance (β= 0,151; T statistic= 2,163). Job satisfaction has no direct effect on performance with work motivation as a mediating factor (β= 0,042; T statistic = 1,888). Organizational commitment has no direct effect on performance with work motivation as a mediating factor (β= 0,056; T statistic = 1,911). Hospitals are expected to be able to maintain job satisfaction, organizational commitment and work motivation of nurses so that every nurse is willing to provide the best productivity and performance for the realization of improving the quality of nursing services.

}, keywords = {Hospital., Job satisfaction, Nurse performance, Organizational commitment, Work motivation}, doi = {10.5530/pj.2023.15.47}, author = {Maria Ulfha Ibrahim and Alimin Maidin and Irwandy and Indahwaty Sidin and Fridawaty Rivai and Khalid Shaleh} } @article {2097, title = {The Influence of Work Engagement on Job Satisfaction and Human Resource Performance in South Sulawesi Provincial Hospital 2022}, journal = {Pharmacognosy Journal}, volume = {15}, year = {2023}, month = {August 2023}, pages = {650-654}, type = {Research Article}, chapter = {650}, abstract = {

One of the most important factors for an individual to have at work is work engagement which is a concept that can reflect that an individual has passion, focus, and also strong dedication to work at the company. Work engagement is also defined as a positive and satisfying mental state related to work that is characterized by vigor, dedication, and absorption.1 An HR can be said to be work engagement when an HR is able to make his work a priority for himself and personally for the organization besides that work engagement is personal HR who are proud to have been part of an organization so that they are able to work according to the jobdesk given (Rohana Manalu et al., 2021). This study aims to analyze the effect of Work Engagement on Job Satisfaction and HR Performance at the South Sulawesi Provincial Hospital. This type of research is quantitative research using an analytic observational design with a cross sectional study approach. The sample in this study were health workers using a stratified random sampling technique of 316 people. The samples taken in this study were 152 employees at Laburan Baji Hospital, 122 Haji Hospital and 42 people at Sayang Rakyat Hospital. Data analysis used univariate, bivariate \& path analysis. The results showed that there was a direct effect of work engagement on job satisfaction and HR performance with a coefficient of 0.525 and 0.267 for each with a p value (0.000) \< 0.05 (significant). In addition, there is a direct effect of job satisfaction on HR performance, namely a coefficient value of 0.620 with a p value (0.000) \<0.05. Meanwhile, the effect of work engagement on HR performance through job satisfaction obtained a coefficient value of 0.326 with a p value (0.000) \< 0.05. which means Work Engagement has an influence on HR Performance through Job Satisfaction.

}, keywords = {Performance., Satisfaction, Work engagement}, doi = {10.5530/pj.2023.15.133}, author = {Nurfhadila Utami Husain and Syahrir A Pasinringi and Fridawaty Rivai and Noer Bahry Noor and Khalid Saleh} } @article {2112, title = {Strategy for Service Quality Improvement Based on Patient Experience Using Importance Performance Analysis in Inpatients General Hospital in South Sulawesi Province}, journal = {Pharmacognosy Journal}, volume = {15}, year = {2023}, month = {October 2023}, pages = {743-749}, type = {Original Article}, chapter = {743}, abstract = {

Background: Over the past few years, patient satisfaction surveys have been used to provide an indication of patient experience. However, patient satisfaction surveys do not accurately describe the feelings and experiences that are actually felt by patients. Using patient experience measurements can provide information on what events occur when getting services at health facilities, measure aspects that are important to patients and see their point of view that can improve the quality of health services. Objective: The study aimed at analyzing the best strategy to be implemented to improve the quality of service for Provincial General Hospital at South Sulawesi based on patient experience. Methods: The study design was quantitative with descriptive analysis approach. A sample of 382 patients was determined and selected with the certain criteria. Data were collected using a measuring instruments in the form of a patient experience questionnaire which contains 48 questions. Results: In these three hospitals, admission to hospital and hospital ward environment are two dimensions of the patient experience that have had unsatisfactory outcomes. Meanwhile, at the Sayang Rakyat Hospital, they have unsatisfactory care and treatment dimensions. Conclusions: This study highlights the relevance of utilizing IPA to evaluate patient perspectives of hospital services and suggest opportunities for improvement. Hospitals can improve patient experience and overall service quality by concentrating on the most critical dimensions in which the hospital is performing poorly (Quadrant A). The study{\textquoteright}s findings can help hospital stakeholder to identify the methods in order to improve patient experience and satisfaction.

}, keywords = {Importance Performance Analysis, Patient Centered Care, Patient Experience, Quality Improvement.}, doi = {10.5530/pj.2023.15.146}, author = {Asvika A. Anwar and Syahrir A. Pasinringi and Andi Zulkifli and Fridawaty Rivai and Andi Indahwaty Sidin and Irwandy} }