02370nas a2200193   4500008004100000245013500041210006900176260001800245300001400263490000700277520172100284653001602005653002602021653002402047653002302071100002702094700001902121856003602140       2021                        eng d00aModeling relation between hospital efficiency and customer satisfaction of tertiary hospitals: A case of data envelopment analysis0 aModeling relation between hospital efficiency and customer satis  cNovember 2021  a1527-15320 v133 a<p class="rtejustify">In the present circumstance, it has turned out to be difficult for hospitals to guarantee increasingly productive methods for administrations. Under the current conditions, it is fundamental to discover the fitting asset blend and its use. So also, it is important to distinguish the sources of relative cost wastefulness – specialized and allocated both. The center point of this study is on surveying the hospitals in efficiency terms, for example, the perfect measure of inputs to deliver a given degree of output. The other inspiration driving this investigation has been to see how to address an issue of benchmarking in hospitals. Data envelopment analysis utilizes an amazing procedure of linear programming to help in doing this. The research of the study incorporates two different aspects one is to evaluate efficiency of hospitals considered for study and another is find satisfaction level of patients from these hospitals to find association among both these dimensions, Moreover, this study gives the proof that medical hospital size has a critical negative impact on efficiency of hospital i.e. Present research indicates that smaller hospitals have a higher level of efficiency than larger and medium-size hospitals, smaller size hospitals average efficiency is .80. The average efficiency of medium size hospitals is .75 and the large hospital is .71. Results of research also explains that efficiency is considered to be negative moderator between relation of number of specialized doctors and patient satisfaction. Results of study suggested that higher level of efficiency level of hospitals lessen the positive effect of specialized doctors on patient satisfaction.</p>
10aAssociation10aCustomer satisfaction10aHospital efficiency10aNegative moderator1 aAkula, Suresh, Chandra1 aSingh, Pritpal  uhttps://phcogj.com/article/1693