02657nas a2200277 4500008004100000024000700041245008800048210006900136260001600205300001200221490000700233520189800240653001102138653001302149653001202162653001702174653001202191100003402203700001702237700002102254700000502275700002002280700002302300700002002323856003602343 2023 eng d a2700aQuality of Health Services of Non-Accredited Health Centers on Patient Satisfaction0 aQuality of Health Services of NonAccredited Health Centers on Pa cAugust 2023 a633-6400 v153 a

Introduction: Health Centre a health service facility that organizes public health efforts and first-level individual health efforts, by prioritizing promotive and preventive efforts in its working area. Health Center as a first-level health facility is required to always improve service quality and patient safety, improve health center performance, protect health human resources, the community and the environment. The purpose of this study was to explore or describe the quality of health services on patient satisfaction at the Tiakur Health Center, Southwest Maluku Regency. Methods: This research is a type of qualitative research with a descriptive phenomenological approach. Key informants in this study were patients who had undergone treatment at the Tiakur Health Center from January to December 2022 and supporting informants were the head of the health services facility field, the head of the Tiakur Health Center, the head of Tiakur administration and the head of the Tiakur Health Center working group. The technique of determining informants using purposive sampling method. The instruments used were in-depth interview guidelines and focus group discussions. Results: The results showed that the dimensions of service quality, namely effective, efficient, patient-focused and safe, have not been fulfilled properly while the dimensions of accessible and fair have been fulfilled properly. The Tiakur Health Center needs to make improvements to health services so that service quality and patient satisfaction can be realized properly. Conclusion: This qualitative study of patient satisfaction with non-accredited Health Center as health services can be used as evaluation material to be able to improve and improve the health services of Tiakur Health Center to the community.

10aHealth10aPatient.10aQuality10aSatisfaction10aService1 aUnkelefta, Sohordinatus, Ifan1 aRazak, Amran1 aPalutturi, Sukri1 a1 aSyam, Aminuddin1 aSalmah, Andi, Ummu1 aMallongi, Anwar uhttps://phcogj.com/article/2094