The Influence of Effective Nurse Communication Application on Patient Satisfaction: A Literature Review

Communication is an important element for building trust and comfort in nursing

The purpose of this study was to identify the effect of web-based communication between nurses and family members of COVID-19 patients on the stress they feel.
The use of web-based communication between nurses and family members is effective in reducing perceived stress. In addition, the use of this communication approach, apart from being inexpensive, is a safe way to communicate with patient families in the current situation of the Puskesmas, and therefore, its use is recommended to nurses and medical staff. Researching existing crisis communication policies and procedures across the healthcare organization is critical to maintaining highly relevant, innovative, and data-driven policies and strategies that are fundamental to maintaining quality patient care and supporting optimal nursing practice.

Figure 1: Depicts a summary of the evidence search and selection criteria
and "patient 181 research articles were found. A search through the Wiley Online database using the keywords "effective communication" or "communication" and "nurse" and "patient satisfaction" found 1257 research articles. A search using the Science Direct database with the keywords "nurse communication" and "patient satisfaction" found 1461 research articles. From the results of searches conducted through the Pubmed Database, Wiley Online, and Science Direct, 2899 articles were found. After full text screening, fulfilling the requirements, and multiple publications, 302 research articles were found. The journal article selection process was adjusted to the inclusion criteria, namely the search range for the last 5 years, namely from 2018-2022, clinical research, accredited journals, full text, and exclusion criteria, namely English articles, not A systematic review, article review, and review the literature so that the desired journal articles are obtained, namely as many as 10 articles.

RESULTS
Based on the screening results for inclusion and exclusion criteria, a literature search turned up 10 studies. From this study, it was found that there was an effect of effective nurse communication on patient satisfaction, and that patient satisfaction on nurse communication can increase effective service by creating good cooperative relationships and fostering trust so as to improve patient recovery.

DISCUSSION
In the current era of globalization, excellent service is a very important basic thing for all health institutions, such as hospitals and health units. Health agencies are required to provide health services that meet optimal service standards. This is the basis for health agencies to be able to compete with other health agencies. Every health agency needs to improve its communication skills in order to improve health services. Based on the results of the literature review table, it was found that effective communication greatly influences patient satisfaction, which will greatly impact the quality of health services. Effective communication is also required for efficient and patient-centered comprehensive care. Furthermore, poor communication can be harmful to patients and has a negative impact on patient satisfaction with health care services. Communication can be considered the foundation of the nurse-patient relationship and is an important element in building trust and comfort in nursing care. Effective communication is a fundamental but complex concept in nursing practice. This conceptual analysis aims to clarify effective communication and its impact on patient care. 4 Improving patient satisfaction can reduce the risk of lawsuits, increase health agency profits, increase patient involvement in their own care, and provide better opportunities to improve patient health conditions (Alam et al., 2018). In research conducted by Lotfi et al. (2020), 5 it was found that there were weaknesses in communication between nurses and patients, which had an impact on patient satisfaction; besides that, there was also patient dissatisfaction with nursing care, a lack of interaction between patients and nurses, and a lack of attention from nurses and hospital managers towards patient satisfaction. The results of this study revealed that the least attention was paid to professional communication between nurses and patients and patient satisfaction with nursing care.
Hospital managers and nurses should reconsider their priorities and improve hospital staff communication. Interpersonal techniques and the appropriate use of verbal and non-verbal communication are essential for providing care. adequate nursing. The communication skills of healthcare professionals can promote a patient-centered communication approach, enabling them to engage in hospital-wide communications in identifying better diagnostic and therapeutic approaches, as well as in pain management. Nursing communication is the key to building a good therapeutic relationship with patients so that there is patient satisfaction with health services. 6 In a study conducted by Tang et al. (2018), 7 it was found that the cultural competence of nurses is related to patient satisfaction, which is based on the patient's trust in nurses. In particular, three aspects of the cultural competence of nurses-positive communication behavior, trust-building behavior, and shared decision-making-were identified as significant factors connected with patient satisfaction. With the patient's trust, you can provide a more effective therapeutic effect. This also contributes to job dissatisfaction, which tends to affect service quality and patient safety.
One of the important factors affecting the quality of health services is implementing a patient safety culture. For example, positive perceptions are associated with a lower incidence of adverse events in patients. It is important to analyze the determinants of patient safety culture that apply in all healthcare settings. As research conducted by Noviyanti et al. (2021) 11 found, there was a significant relationship between nurse communication satisfaction and the quality of patient safety culture. Furthermore, the higher the level of satisfaction in nurse communication, the better the application of patient safety culture. [12][13][14] In addition, communication also affects documentation and maintenance activities, such as research conducted by Curtis et al.
(2018) 15 on patient-specific Increased patient reports and physician documentation of communication of treatment goals between patients with serious illness and their primary care physicians and specialists are associated with Jumpstart-Tips interventions. Of course, effective communication is critical for health services with the goal of patient recovery, which is based on patient trust in health care and patient satisfaction. This communication can also be done directly or indirectly. 16,17 Research conducted by Shariati et al. (2021) 18 found that the use of web-based communication between nurses and family members was effective in reducing the stress felt during the COVID-19 pandemic. In a study conducted by Simonovich et al. (2021), 19 it was found that effective communication had a positive impact on patient care and nursing practice experience during the first wave of the COVID-19 pandemic. Effective communication is critical to supporting caregivers through prolonged crisis periods. COVID-19 represents a unique contemporary challenge for the nursing workforce, given the high stress and prolonged strain it has created for human resources and healthcare supplies. There is value in the presence of nurses at local, unit, and organizational leadership levels to convey critical information that directly informs leadership decision-making during unprecedented emergencies such as the COVID-19 pandemic.